Management and Supervision Training
Basic Supervision in Public Works
Course length: 4 hours per session
Developed by the American Public Works Association, this training is for forepersons, understudies learning supervision and experienced supervisors. The course is conducted in two half-day sessions. Topics include:
- Leadership Skills
- Effective Communication
- Shaping Your Employees
- Customers and Customer Training
- Organizing and Planning
- Motivating Your Employees
- Supervisory Problems
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Employee Performance Appraisals
Course length: 4 hours
Proper assessment and documentation of employee performance is essential for any organization to function efficiently and effectively. In this training session, participants will learn the following:
- Purpose and value of performance evaluations
- Legal implications of an improperly documented employee performance
- Tips on making the process objective and fair
- Guidelines for establishing an environment that is conducive to giving and receiving feedback
- Effective ways to prepare for, document and deliver the performance appraisal
- Ideas on how to reduce the anxiety associated with performance evaluations for the supervisor and employee
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Essentials of Risk Management for Supervisors:
What Liabilities
Lurk
Within Your Organization?
Course length: 2.5 hours
Do employees and supervisors know and fully understand the risks and liabilities that may impact an organization, individual department or supervisors personally and professionally? This session is appropriate for selectpersons, city/town councilors, department heads and upper-/middle-level and frontline supervisors. Topics include:
- Legal implications associated with both federal/state laws
- Safety requirements
- Duties and obligations owed to staff and patrons
- How to properly incorporate the use of volunteers to accomplish the mission of your organization
- Risks associated with facility maintenance and security
- Four basic prevention strategies to improve a risk management program.
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Leadership Lessons: What Every Supervisor Should Know
Course length: Approximately 3.5 hours
This presentation is intended for all supervisors wishing to review and improve their knowledge and leadership skills. Topics include:
- Differences between supervision, management and leadership
- Understanding and applying five leadership styles
- Techniques for creating a motivated workforce
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Local Government Leadership Institute
A Two-Part Certification Program for New Hampshire's Local Government Administrators, Managers and Supervisors
New Hampshire Local Government Center's Property-Liability Trust partners with the Antioch New England Institute to offer this innovative and comprehensive leadership development program for New Hampshire's local government leaders. Participants who successfully complete two six-part levels can earn up to 36 contact hours of continuing education credits, depending upon their profession and affiliations. To learn more, download our Local Government Leadership Institute brochure. You can also download information on 2009 Faculty and a Level 1 Application. Course dates (Level 1 and Level 2) and availability status are listed in our online LGC Event Calendar.
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Making the Leap to Great Customer Service
Course length is 2.0 hours.
Municipalities were established to provide services and protections that would otherwise not be available or accessible to citizens. Since municipal officials and employees are obligated to provide those services and protections in the best and most cost effective way possible, good service simply is not good enough. Municipalities have a responsibility to citizens for cultivating a culture that promotes service excellence. Since great customer service is no accident, each municipal employee must be encouraged to learn the following:
- Who are our customers?
- What do our customers want and need?
- How do we improve face-to-face customer service skills?
- How do we improve phone customer service skills?
- What do I need to do for my customers, my organization and myself?
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Preventing Workplace Harassment and Discrimination
Course length: Approximately 2.5 hours
This seminar’s goal is to raise the level of consciousness within the workforce through explicit examples and candid, interactive group discussion. Topics include:
- Workplace harassment definition
- Three types of sexual harassment prevalent in the workplace
- History and explanation of federal and state anti-discrimination laws
- Implications to employees and supervisors of actions being filed with the Equal Employment Opportunity Commission, New Hampshire Human Rights
- Commission, federal, and state court system
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Preventing Workplace Harassment and
Discrimination – A Review
Course length: Approximately 1.25 hours
This program is designed for employees who have already participated in the above-noted program and need a review with updated information. Applicable laws and definitions are summarized, and pertinent new legal decisions are discussed.
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Preventing Workplace Harassment: The Supervisor’s Role
Course length: Approximately 2.5 hours
Designed for supervisors, this seminar aims to raise the level of consciousness within the workforce through explicit examples and candid, interactive group discussions. It covers the supervisor’s personal role, responsibility and liability in recognizing, preventing and investigating workplace harassment and discrimination complaints. Resolving sexual harassment complaints is also addressed.
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Preventing Workplace Violence
Course length: Approximately 2.5 hours
This onsite workshop is designed to provide employees with awareness training about personal and worksite safety issues. Topics include:
- Recognizing the sources of violence
- Identifying a threat
- Identifying sources of protection
- Tips on resolving conflict
- Tips on developing an Emergency Response Plan
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Preventing Workplace Violence: The Supervisor’s Role
Course length: 3 hours
This program is designed to assist supervisors in establishing a positive and safe work environment within their respective organizations. Topics include:
- Overview of the types and characteristics of workplace violence
- Employment laws
- Negligent torts
- New Hampshire Department of Labor Administrative Rules
- Criminal laws and applicable risk-management factors
- How to implement anti-violence policies
- Emergency response plans and other internal procedures
- Facility security
- Societal factors
- Conflict resolution techniques
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Understanding and Improving Workplace Communication
Course length: varies
This workshop is designed to improve communication within organizations. Topics include:
- Identifying different communication styles and impediments to good communication
- Five steps of effective communication
- Specific communication and problem solving techniques
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